Returns & Refunds
Last updated 21 September 2026
We want you to be genuinely happy with every card. If something isn't right, tell us — email info@bodaciouscardz.com and we'll answer within one business day. Most problems get sorted in a single conversation, and we'd much rather fix it than argue about it.
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Every card we sell comes with guarantees that cannot be excluded — including that it will match its description and be of acceptable quality. Those rights sit above everything else on this page, and they don't expire when our goodwill windows do.
| Situation | What you're entitled to |
|---|---|
| Major problem | Your choice of a full refund or a replacement, plus compensation for any other reasonably foreseeable loss. A major problem includes a card that is significantly different from its description or photos, or that you would not have bought had you known the true condition. |
| Minor problem | We're entitled to put it right within a reasonable time — usually a partial refund or a repair of the issue. If we can't or don't, you can then choose a refund. |
| Counterfeit or altered | Full refund including all postage both ways, with no time limit, if a recognised grading or authentication company confirms it. |
If part of your order wasn't available
Because every card is one of one, it's possible for a card in your cart to sell elsewhere in the moments before your website checkout payment completes. If that happens, we never charge you for it — checkout checks availability immediately before taking payment, drops anything that's gone, and continues with the rest of your order. If a card is claimed in that same instant your payment is captured, we refund that portion automatically, the same day, back to the card you paid with.
If a card isn't as described
This is the one we take most seriously. If a card arrives and the condition doesn't match what we described or photographed:
- Email us within 14 days of delivery with your order details and clear photos of the card as it arrived, including the specific issue.
- We compare those against the photos we took of that exact card immediately before packing it — we photograph every card at dispatch, so there's always a like-for-like record.
- If we got it wrong, you get a full refund including postage both ways, or a replacement if you'd prefer and we have something suitable. We'll send you a return label.
Reporting after 14 days doesn't extinguish your Australian Consumer Law rights — it just makes it harder for both of us to tell what happened in transit versus what left here. Sooner is better for everyone.
Change of mind
We're not required to refund a change of mind, but we do it anyway as a goodwill policy, on these terms:
- 7 days from delivery to tell us you'd like to return it.
- The card must come back in exactly the condition it was sent, meeting the return requirements below.
- You pay return postage, and it must be tracked and adequately protected.
- We refund the card price once it arrives and passes inspection. Original postage isn't refunded.
- Change of mind doesn't apply to cards bought in person at a show or meet, where you inspected the card before buying. Your Australian Consumer Law rights still apply in full.
How to start a return
Email us before you send anything back. We'll confirm the return, give you a reference number, and tell you where to send it. A card that arrives back without us expecting it can't be matched to an order quickly, which delays your refund and puts the card at risk.
What condition a return must come back in
Because every card we sell is a unique item, we have to be able to confirm that the card coming back is the same card that went out. This protects genuine buyers as much as it protects us — it's what lets us refund quickly and without an argument.
- It must be the same physical card, which we verify against the certification number, any serial number, and the photographs we took before dispatch.
- Graded cards must come back in the same slab, uncracked, with the tamper-evident seal intact. A cracked, swapped or resealed slab is not a valid return.
- Raw cards must come back in the same sleeve and toploader we sent them in, unmarked and unaltered.
- It must be packed to at least the standard it was sent in, and posted tracked with signature on delivery.
- We record an unedited video of every return being opened, starting with the sealed satchel and the label visible.
If a returned card doesn't match the card that was sent, we'll contact you first — genuine mix-ups do happen and we'd rather sort it out directly. If it can't be resolved, we treat it as a fraudulent return: no refund is issued, the card is held as evidence, and the matter is reported to Queensland Police and to the relevant payment provider or platform, with the full photographic and video record.
Who pays return postage
| Reason for return | Return postage |
|---|---|
| Not as described | We pay — we send you a label |
| Damaged in transit | We pay |
| Wrong card sent | We pay |
| Counterfeit or altered | We pay, both directions |
| Change of mind | You pay |
Refunds
- Refunds are issued within 5 business days of the card arriving back and passing inspection.
- Card payments made through our website checkout are refunded back to the same card, via Square. PayID and bank transfer payments are refunded to the account you paid from. We can't redirect a refund to a different card or account.
- We'll email you when the refund goes out. A Square refund typically shows within 2–7 business days depending on your bank; a bank transfer refund may take a day or two to appear.
If your card arrives damaged
Transit damage is our problem to solve, not yours — we carry the risk until the card reaches you.
- Tell us within 48 hours of delivery.
- Send photos of the card and all of the packaging, including the satchel and the label.
- Keep every piece of packaging until the claim is settled — Australia Post can require it to assess a claim.
- We'll refund or replace, and we deal with the carrier ourselves. You don't need to chase them.
If your card never arrives
Every order goes out tracked. If tracking stops moving or the estimated delivery date passes:
- Get in touch and we'll open an enquiry with Australia Post straight away.
- If a domestic parcel hasn't arrived 10 business days after its estimated delivery date, we treat it as lost and refund or replace it — we don't make you wait out the carrier's full investigation.
- If tracking shows the parcel was delivered to the address you gave us and it's since gone missing from there, we'll help you with the carrier's investigation, but we can't refund a parcel the carrier has confirmed as delivered.
Cards bought on eBay
Returns for cards bought through our eBay stores go through eBay's own returns process and are covered by the eBay Money Back Guarantee. Start it from your eBay order rather than emailing us — it's faster, and it keeps your buyer protection intact.
Cards bought in person
At a show or meet you can inspect a card properly before you pay, so change-of-mind returns don't apply. If a card later turns out to be misdescribed, counterfeit or altered, your Australian Consumer Law rights apply exactly as they would for an online order — get in touch.
Still not happy?
If we can't resolve something between us, you can contact the Queensland Office of Fair Trading or the ACCC. We'd much rather sort it out directly, and we've never yet needed to go that far.
Contact
Email info@bodaciouscardz.com with your order details and we'll come back to you within one business day.
← Back to The Vault